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Your Nexenergie account controls access to the API and the dashboard. From the account settings page, you can update your profile, change your password, and manage security settings to keep your data secure.

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Accessing Account Settings

To open your account settings:
1

Sign in

Go to https://app.nexenergie.ai and sign in with your credentials.
2

Open the profile menu

Click your username or avatar in the top-right corner of the dashboard.
3

Select Account Settings

Choose Account Settings from the dropdown menu to open your profile page.

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Updating Your Email

1

Navigate to Profile

From Account Settings, select the Profile tab.
2

Enter your new email

Click the email field, clear the current address, and type your new email.
3

Save and verify

Click Save Changes. Nexenergie sends a verification link to your new address. Click the link in that email to confirm the change.
Your email address does not update until you complete the verification step. Until then, your existing address remains active.

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Changing Your Password

1

Open the Security tab

From Account Settings, select the Security tab.
2

Enter your current password

Type your existing password in the Current Password field to confirm your identity.
3

Set your new password

Enter your new password in the New Password field and again in Confirm New Password.
4

Save

Click Update Password. You will receive a confirmation email notifying you of the change.
Choose a strong, unique password that you don’t reuse across other services. A password of at least 16 characters that mixes letters, numbers, and symbols is recommended.
Use a password manager such as 1Password, Bitwarden, or Dashlane to generate and store a strong, unique password for your Nexenergie account. This removes the need to memorise it while keeping your account secure.

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Password Reset

If you can’t log in because you’ve forgotten your password:
  1. Go to https://app.nexenergie.ai/forgot-password.
  2. Enter the email address associated with your account.
  3. Check your inbox for a password reset email and click the link inside.
  4. Enter and confirm your new password on the reset page.
The reset link expires after 60 minutes. If it has expired, repeat the process to receive a new one.

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Deleting Your Account

To delete your Nexenergie account, contact support@nexenergie.ai with your request. The support team will verify your identity before processing the deletion. Deleting your account permanently removes:
  • All API keys associated with your account
  • Your complete forecast history and accuracy records
  • Access to the dashboard and API
Account deletion is irreversible. Once your account is deleted, your data cannot be recovered. Ensure you have exported any forecast history or records you need before submitting the deletion request.

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Account Profile API

The GET /account/me endpoint returns the authenticated user’s profile details. This is useful for confirming the identity and plan associated with the API key or token in use — for example, verifying the correct organisation is active before running a forecast pipeline.
cURL
A successful response returns a JSON object with the following fields:
The organisation and plan fields reflect the active tenant context for the credentials you provide. If your account belongs to more than one organisation, see Multi-Tenant Access for details on switching tenants.